Frequently Asked Questions
Housekeeping Service
About Application
A. Yes, one-time and infrequent use are available. However, please note that our regular clients’ schedules take priority, so we may ask for your flexibility when arranging a visit.
A. Yes, short-term use is available. Please feel free to consult with us.
A. Unfortunately, we do not accept same-day service requests. We kindly ask for your understanding.
A. It usually takes around five business days after your application, depending on our schedule and availability.
About Our Services
A. Services are available on weekdays, weekends, and national holidays, except during the New Year holidays.
Office hours are as follows
Office hours: Weekdays 9:00–18:00
Closed: Saturdays, Sundays, public holidays, and December 29 –January 4
A. Yes, if staff can be arranged.
A. Yes. A special weekend/holiday fee of ¥2,200 per visit applies, regardless of service type (regular or one-time) or time of day.
A. The duration is based on the service content, home size, number of family members, and service frequency.
Your coordinator will propose a suitable plan after consultation with you.
A. Transportation fees are generally included in the service cost.
However, if travel requires multiple bus transfers or special arrangements (such as grocery shopping trips), actual transportation costs may be charged separately.
A. Yes, we can accommodate such requests if received by the day before the service.
A. Our housekeepers can help with simple tasks such as preparing meals or snacks for your children.
If a guardian returns home before the service ends, the service can be provided even if only school-aged children (elementary school and older) are present.
However, we do not handle specialized childcare or escorting/transportation services.
We kindly ask for your understanding.
A. We do not provide babysitting services.
If needed, we can introduce one of our partner babysitting providers.
About Our Housekeepers
A. We assign staff based on your schedule, location, and service needs to ensure the best match.
A. All staff must submit a government-issued photo ID for verification, as well as required documents such as emergency contacts, confidentiality agreements, and guarantor information.
A. Our staff complete both practical and classroom training programs conducted by our company.
A. We not only consider work history or household experience but also place great importance on responsibility, reliability, and a spirit of hospitality.
A. Our team includes both Japanese and international staff with diverse backgrounds — people who love housekeeping, former hotel cleaning staff, and individuals with care-related experience.
Before the Service
A. For housekeeping services, we use the cleaning tools and supplies (electricity, gas, water, detergents, etc.) available in your home.
A. Yes. For the first service, we can provide a basic cleaning set (¥2,200, billed together with your first service). From the second visit onward, the replacement fee for cleaning tools is ¥1,100 each time, also billed with your service.
A. Of course. Our staff will not enter rooms or open drawers that are not part of the requested cleaning area.
A. To ensure safety and peace of mind,
please inform your coordinator in advance if your home includes fragile items such as paintings, ceramics, or antiques.
We also ask that valuables, cash, jewelry, important documents, and personal letters be stored securely and out of sight before service.
If any other items require special care or if you prefer not to be touched, please let your coordinator know beforehand.
Changes & Cancellations
A. Yes. Cancellations made by 6:00 p.m., two business days before the service date, are free of charge.
After that, the following fees will apply:
・Cancellation from two business days before up to 6:00 p.m. the day before: ¥7,500
・Cancellation after 6:00 p.m. the day before: 100% of the service fee
If our staff arrive and the service is canceled or no one is home, 100% of the service fee will also be charged.
For schedule changes, please contact us by 6:00 p.m. two days before your appointment — rescheduling is free of charge.
House Cleaning Service
About Application
A. For first-time customers, we will visit your home in advance to provide an explanation and confirm the cleaning scope. Please feel free to contact us to schedule a visit.
A. You can book up to three months in advance.
Please note that, depending on regular clients’ schedules, we may not always be able to accommodate your preferred date.
A. For first-time customers, same-day service is not available. However, for repeat clients, we may be able to arrange a visit depending on the day’s schedule. Please contact us for confirmation.
A. Most of our clients are residents of condominiums or houses.
We also receive requests from property owners, management companies, and businesses for pre- or post-move cleaning, as well as office and shop cleaning.
About Our Services
A. Air conditioner deep cleaning and water-area cleaning (bathroom, kitchen, etc.) are among our most popular services.
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A. Depending on your needs, we can accommodate additional requests such as handyman or repair services.
Please feel free to ask.
A. Services are available on weekdays, weekends, and national holidays, except during the New Year holidays.
Office hours are as follows
Office hours: Weekdays 9:00–18:00
Closed: Saturdays, Sundays, public holidays, and December 29 –January 4
A. Yes, within a reasonable time range.
For example: “Start between 9:00–10:00” or “Start around 12:00–14:00.”
Please note that start times may vary slightly depending on the day’s schedule, traffic, or prior appointments.
A. Yes, if staff can be arranged.
For condominium residents, please check in advance if there are any restrictions on visitor entry hours.
A. In some cases, additional charges may apply if the dirt level/condition is severe or if extra work is requested. Any additional fees will always be explained and approved in advance before we proceed.
A. If weather conditions, such as typhoons or snow, make travel unsafe, we may postpone the service.
In such cases, no cancellation fee will be charged, and we will reschedule the service accordingly.
A. It depends on the service type and size of the area. We will inform you of the estimated duration beforehand.
A. Additional requests can be accepted if time allows within the schedule of other customers on the same day.
A. For first-time customers, we ask that you be present at the start and end of the service to confirm the details.
About Our Staff
A. Our cleaning staff are trained professionals who have completed our in-house training program.
We also work with experienced technicians from our trusted partner companies.
A. The number of staff depends on the cleaning scope, but usually 1–3 staff will visit.
Before the Service
A. Our staff will move small items or light furniture on the day of the service. However, large or heavy furniture may not be movable, so please understand this in advance.
A. Yes, we will use your home’s electricity and water supply during the service.
A. Our staff will arrive by service vehicle (light van or small truck). Please ensure a parking space is available.
If no parking is available, actual parking fees will be added to your bill.
A. To ensure safety and peace of mind, please inform your coordinator in advance if your home includes fragile items such as paintings, ceramics, or antiques.
We also ask that valuables, cash, jewelry, important documents, and personal letters be stored securely and out of sight before service.
If any other items require special care or if you prefer not to be touched, please inform our staff beforehand.
A. Payment is due after the service is completed.
We accept cash or bank transfer.
Changes & Cancellations
A. Yes. Cancellations made by 6:00 p.m., two business days before the service date, are free of charge.
After that, the following fees will apply:
・Cancellation from two business days before up to 6:00 p.m. the day before: ¥7,500
・Cancellation after 6:00 p.m. the day before: 100% of the service fee
If our staff arrive and the service is canceled or no one is home, 100% of the service fee will also be charged.
For schedule changes, please contact us by 6:00 p.m. two days before your appointment — rescheduling is free of charge.