Frequently Asked Questions
Frequently asked questions are answered!
housekeeping
A. We accept irregular use. However, we give priority to the schedules of our regular customers, so we may ask you to adjust your schedule.
A. This service is available.
A. We do not offer same-day service for same-day applications. Please understand this.
A. Although it depends on traffic, we estimate 5 business days for first-time customers.
A. We provide services on Saturdays, Sundays, and national holidays, with the exception of the year-end and New Year holidays.
Office hours are as follows
Business hours: 9:00-18:00 weekdays
Closed on Saturdays, Sundays, national holidays, and December 29-January 4
A. We will provide services when we can arrange for staff to respond to your request.
A. The time of use depends on the contents of your request, the condition of your home (size, number of family members), and the frequency of use.
Our coordinator will make a proposal and discuss it with you before making a decision.
A. In principle, transportation is included in the fee.
However, if transportation costs are high due to bus connections, etc., or if transportation costs are incurred for shopping, etc., the actual costs will be billed.
A. We will accept your request at least one day in advance.
A. For housekeeping services, we will use tools and detergents available at home (electricity, gas, and water).
A. It is possible to prepare meals and snacks for children.
If the parent/guardian returns by the end of the service, the service will be provided even if only the child (elementary school age or older) is home.
However, we do not accept any requests for professional care of children, including pick-up and drop-off.
Please understand this in advance.
A. We do not provide babysitting services.
We will be happy to refer you to our partners upon request.
If the parent/guardian returns by the end of the service, the service will be provided even if only the child (elementary school age or older) is home.
However, we do not accept any requests for professional care of children, including pick-up and drop-off.
Please understand this in advance.
A. We will introduce you to the appropriate staff based on your schedule, address, and suitability for your request.
We will be happy to refer you to our partners upon request.
If the parent/guardian returns by the end of the service, the service will be provided even if only the child (elementary school age or older) is home.
However, we do not accept any requests for professional care of children, including pick-up and drop-off.
Please understand this in advance.
A. We verify the identity of the applicant based on an identification card (with photo) issued by a public institution and require the applicant to provide a guarantee of identity and all necessary documents regarding important matters (emergency contact information, nondisclosure agreement).
A. We provide hands-on and classroom training at our company.
A. We hire not only on the basis of work experience and domestic work history, but also on the basis of a sense of responsibility and hospitality mindset.
A. We have a wide range of both Japanese and non-Japanese employees, including those who like housework, guest room cleaners at hotels, and those from nursing care-related backgrounds.
A. When providing services, we do not enter rooms other than the one in which the work is to be performed, nor do we touch drawers or other storage areas.
A. To provide safe services
If you will be handling paintings, ceramics or antiques, please inform the coordinator in charge in advance.
We also request that you keep valuables such as cash, precious metals, mail, documents containing personal information, and other important documents in a place that is difficult to reach or see.
If you have any items other than those listed above that require special care or should not be touched by housekeepers, please let the coordinator in charge know in advance.
housecleaning
A. For first-time customers, we will visit your home in advance to explain the service. Please feel free to contact us.
A. We accept reservations up to 3 months in advance.
Please note that we may not be able to meet your request depending on the application status of regular customers.
A. We do not offer same-day service for first-time customers applying on the same day. Please understand that we cannot provide same-day service for first-time customers. For customers who have used our services before, we may be able to visit them on the same day depending on the situation, so please contact us first.
A. We mainly receive requests from residents of both condominiums and houses.
We also receive requests from owners and management companies of rental units for pre- and post-move-out cleaning, as well as requests for cleaning of offices and stores.
For more information.HERE.
A. We will do our best to accommodate your request with handyman service, etc.
Please feel free to contact us.
A. We provide services on Saturdays, Sundays, and national holidays, with the exception of the year-end and New Year holidays.
Office hours are as follows
Business hours: 9:00-18:00 weekdays
Closed on Saturdays, Sundays, national holidays, and December 29-January 4
A. You can specify within a certain range.
Example: 9:00-10:00 start, 12:00-14:00 start
However, the start time may be slightly delayed due to reservations, work status, traffic congestion, etc. on the day of the service. Please understand this in advance.
A. We will provide services when we can arrange for staff to respond to your request.
If you live in an apartment building, please confirm in advance that there may be restrictions on the hours of entry for outpatient workers.
A. In some cases, additional charges may be incurred depending on the degree of soiling or additional requests, but we will work with your prior approval.
A. No cancellation fee will be charged as long as we are notified by 6:00 p.m. two business days prior to the scheduled service date.
Cancellations made less than 2 business days prior to service will incur the following charges.
Cancellation from 2 business days prior to service to 6:00 p.m. one day prior to service: 7,500 yen
Cancellation after 6:00 p.m. on the business day prior to service: 100% of the scheduled service amount
If you cancel your service after your visit without notifying us, or if you are not at home.
100% of the scheduled service amount will be charged.
Please contact us by 6:00 p.m. two days prior to the service date to reschedule. We will reschedule at no charge.
A. We may not be able to visit if transportation is difficult due to a typhoon or heavy snowfall.
Please note that we will adjust the schedule in advance to avoid cancellation fees.
A. Since the work time varies depending on the service, we will inform you of the estimated time in advance.
A. We will accept additional requests as long as the customer's schedule can be adjusted before and after.
A. If you are using our service for the first time, please be present at the beginning and end of the service to confirm the service contents.
A. Our staff will move your luggage, etc. on the day of the event. Please note that large furniture and other items may not be moved.
A. Electricity and water will be used at the customer's residence for the service. Please understand this beforehand.
A. On the day of service, we will visit with a work vehicle (light vehicle to one-box vehicle). We ask our customers to reserve a parking space.
If parking is not available, please bear the cost of parking (actual cost).
A. Our staff consists mainly of personnel who have attended our training courses and those who have experience at other companies in the industry.
In some cases, staff from affiliated (outsourced) companies may visit the site.
A. It depends on the service, but usually 1 to 3 people will provide service.
A. Please inform your coordinator in advance if you will be handling paintings, ceramics, or antiques in order to ensure the safety of our services.
We also request that you keep valuables such as cash, precious metals, mail, documents containing personal information, and other important documents in a place that is difficult to reach or see.
If you have any items other than those listed above that require special care or should not be touched, please let our staff know.
A. Payment will be made after the work is completed.
Payment can be made by cash or bank transfer.
If you are in a hurry, we can do it in as little as the next day. The actual average turnaround time is 3 to 7 days, since the customer must also obtain a DeepL or Google API account.
Popular languages are English, Korean, Chinese, and Thai. 132 languages are supported.
This tool has a "partial correction" function, so you can easily correct the parts you are concerned about. We can also correct native speakers (for a fee), so please contact us for more information. The accuracy of this tool is 100%, which is highly recommended.
WordPress will be able to translate the text. (*Only for text that has been coded.) If you want to check in advance what part will be translated, right click in the current site in Google chrome, etc. → Translate, if it is translated.
We are sorry, but we are unable to accommodate this request. However, we are producing a newly designed website for approximately 150,000 yen, so please consider taking this opportunity to switch to WordPress and a multilingual website.
It will be found in searches in the local language. For example, for a real estate website, the tool includes SEO measures so that the site will be searched in English, such as "Apartment tokyo". Many multilingual websites only translate the site into the local language, so if you are considering this service, please consider our service with SEO.
If you are in a hurry, we can do it in as little as the next day. The actual average turnaround time is 3 to 7 days, since the customer must also obtain a DeepL or Google API account.
Popular languages are English, Korean, Chinese, and Thai. 132 languages are supported.
This tool has a "partial correction" function, so you can easily correct the parts you are concerned about. We can also correct native speakers (for a fee), so please contact us for more information. The accuracy of this tool is 100%, which is highly recommended.
WordPress will be able to translate the text. (*Only for text that has been coded.) If you want to check in advance what part will be translated, right click in the current site in Google chrome, etc. → Translate, if it is translated.
We are sorry, but we are unable to accommodate this request. However, we are producing a newly designed website for approximately 150,000 yen, so please consider taking this opportunity to switch to WordPress and a multilingual website.
It will be found in searches in the local language. For example, for a real estate website, the tool includes SEO measures so that the site will be searched in English, such as "Apartment tokyo". Many multilingual websites only translate the site into the local language, so if you are considering this service, please consider our service with SEO.
If you are in a hurry, we can do it in as little as the next day. The actual average turnaround time is 3 to 7 days, since the customer must also obtain a DeepL or Google API account.
Popular languages are English, Korean, Chinese, and Thai. 132 languages are supported.
This tool has a "partial correction" function, so you can easily correct the parts you are concerned about. We can also correct native speakers (for a fee), so please contact us for more information. The accuracy of this tool is 100%, which is highly recommended.
WordPress will be able to translate the text. (*Only for text that has been coded.) If you want to check in advance what part will be translated, right click in the current site in Google chrome, etc. → Translate, if it is translated.
We are sorry, but we are unable to accommodate this request. However, we are producing a newly designed website for approximately 150,000 yen, so please consider taking this opportunity to switch to WordPress and a multilingual website.
It will be found in searches in the local language. For example, for a real estate website, the tool includes SEO measures so that the site will be searched in English, such as "Apartment tokyo". Many multilingual websites only translate the site into the local language, so if you are considering this service, please consider our service with SEO.